Warranties

PCs and Workstations Warranties

NMSO

Standard – 3 years onsite; response next business day.
Upgrades available:
- 3 years, 24 x 7, response in 4 hours
- 4 years, response next business day
- 4 years, 24 x 7, response in 4 hours

Non-NMSO

Standard - 1 year return to depot, response next business day.
Upgrades available:
- 3 years onsite, response next business day.
- 4 years, response next business day

Enterprise Warranties

Quotes can be obtained by contacting enterprise@nmicro.ca
or through your Northern Micro Account Manager or Inside Sales contact.

Avocent

Depending on the switch, can be 1 to 3 years, either 9 x 5 Support or 24 x 7.

CommVault

DISO and NON DISO – Comes with 1 year, 24 x 7 Support.
Renewed every year at anniversary date of purchase, co-termed with any licensed purchased throughout the year.

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HP

All renewals for all HP are quoted as 1 year of whatever level they are at currently; we can request 3 years quotes as well.

Servers

NMSO
Standard - 3 years, response next business day.
Upgrades available:
- 3 years, 24 x 7, response in 4 hours
- 4 years, response next business day
- 4 years, 24 x 7, response in 4 hours

NON-NMSO
Standard Server Warranty includes three year parts, 1 year labor, and 1 year on-site support with response next business day.
Upgrades available:
- 3 years 13 x 5, response next business day
- 3 years, 24 x 7, response in 4 hours
- 3 years, 24 x 7,response in 6 hours, Call to repair

Storage

NMSO
All HP Storage comes with 3 years, 24 x 7 support on the SAN & Archive NMSO.
Upgrades available:
- 5 years, 24 x 7
- 5 years, Support Plus
- 5 years, Critical Service
- 3 years, Support Plus, 24 x 7
- 3 years, Critical Service
NON-NMSO
Standard Warranty is 2 years, 9 x 5 Support.
Upgraded warranty depends on customer requirement; 3 years, 24 x 7 is the standard we quote.

Software

SAN NMSO - Comes with 3 years, 24 x 7.
DISO - Comes with 1 year, 24 x 7 or 1 year, response next business day.
NON-NMSO - 1 year, response next business day.

Procurve Switches

Lifetime warranty on most switches; higher end switches will need support to be included; 24 x 7 is the standard.

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IBM

Renewals for IBM Equipment can be 1 or 2 years, depending on customer requirements and at different levels.

Servers

NMSO
Standard - 3 years, response next business day.
Upgrades available:
- 3 years, 24 x 7, response in 4 hours
- 4 years, response next business day
- 4 years, 24 x 7, response in 4 hours

NON-NMSO
Depending on Server type, the Warranty includes 1 or 3 year, onsite, 9 x 5.
Upgrades available:
- 3 years, 24 x 7, response in 4 hours
- 4 years 9 x 5, response next business day
- 4 years, 24 x 7, response in 4 hours
- 5 years 9 x 5, response next business day
- 5 years, 24 x 7, response in 4 hours

Storage

NMSO
All IBM Storage comes with 3 years, 24 x 7 on the SAN & Archive NMSO.
Upgrades available:
- 5 years, 24 x 7
- 5 years Support Plus
- 5 years Critical Service
- 3 years Support Plus, 24 x 7
- 3 years Critical Service
NON-NMSO
Standard Warranty is 3 or 4 years, 9 x 5 Support, depending on model.
Upgraded warranty depends on customer requirement; 3 years, 24 x 7 is the standard we quote.

Software

DISO - Only comes with 1 year Support, 9 x 5.
NON-NMSO - Only comes with 1 year Support, 9 x 5.
Upgrades available to 3 years.

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Riverbed

DISO – Comes with 1 year, 9 x 5 Gold Support.
Upgrades available:
- Platinum Support 24 x 7
Renewed every year at anniversary date of major purchase.

VMware

DISO – Comes with 1 year, 24 x 7 Platinum Support or 1 year, Mon Fri, 9 x 5 Gold.
Renewed every year at anniversary date of major purchase, usually co-termed with any purchases throughout the year.

NOTE: Quotes can be obtained by contacting enterprise@nmicro.ca
or through your Northern Micro Account Manager or Inside Sales contact.