Northern Micro Partners with Bomgar to Offer Secure Remote Support in Canada
Ottawa, Ontario – September 23, 2016 – Northern Micro announced an exclusive Canadian partnership today with Bomgar that will see the two companies work together to deliver enterprise-grade remote support and access management solutions. Bomgar’s solution enables support technicians to securely access nearly any computer or mobile device, regardless of location, language or operating system.
With Bomgar, Northern Micro’s customers now have access to a secure remote support solution that is integrated with many leading service desk platforms, eliminating the need for on-site tech support visits, significantly improving first call resolution, agent productivity and customer satisfaction.
“Bomgar is the market leader in secure remote support software and was the natural choice when we decided to diversify our solution portfolio in this arena,” said Herman Yeh, President of Northern Micro. “We are excited to offer this unique solution into the Canadian marketplace and help customers address their tech support issues that result from increased mobility.”
“We are pleased to add Northern Micro as a referral and services partner.” Said Russ Duffey, vice president of strategic alliances at Bomgar Corp. “Northern Micro’s technology expertise and customer base make it an ideal partner for us to expand the benefits of Bomgar’s proven remote support software in Canada.”
IT service and support has become increasingly complex with the constant introduction of new mobile devices, paired with the persistent threat of security breaches. To keep pace with the demand for efficient and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems and computing devices, including laptops, smartphones and tablets. Bomgar allows IT technicians to remotely support nearly device, anywhere—whether behind or outside the firewall—speeding time-to-resolution and improving service levels. Bomgar also provides the most comprehensive set of security features on the market to protect the integrity and security of your systems and data.
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security professionals improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore.
About Northern Micro
Northern Micro is Ottawa’s premier provider of Information Technology hardware – from client devices to data centre infrastructure. We create IT solutions that solve the unique business challenges of our clients. Highly trained experts, coupled with focused partnerships with the most respected names in the industry form the foundation on which Northern Micro is built.
For over thirty years, our award winning team has been recognized year after year for our commitment to customer service excellence, community involvement, employee engagement, and sustainable environmental contributions.
To learn more about Northern Micro, visit http://www.northernmicro.com/
Follow Northern Micro: Twitter, LinkedIn and Facebook