How to Place a Service Call

Northern Micro provides support for your Spirit system from coast to coast. This section features our main service calls procedures.

Via telephone

Customers can contact our National Call Centre at 1-800-563-1007 (extension 241).

Our regular business hours are Monday to Friday from 8:00AM-5:00PM.

Via the Internet

You are also invited to use our self-serve services on the Web. To place your service call, please go to http://northernmicro.com/warranty-service/.

General procedures:

To speed-up the process, our bilingual call coordinators will ask you for:

• product type and serial number;

• problem description;

• address, phone numbers, etc.

Once your work order is registered, a technician will contact you within the next hour during regular business hours.

Your dedicated technician will make a diagnostic and will offer suggestions. He or she will also determine if the problem is software Computer programs; also called “applications.” or hardware The physical and mechanical components of a computer system, such as the electronic circuitry, chips, monitor, disks, disk drives, keyboard, modem, and printer. related. If the problem is related to hardware The physical and mechanical components of a computer system, such as the electronic circuitry, chips, monitor, disks, disk drives, keyboard, modem, and printer., a technician will be deployed on site to solve the problem. If the problem is related to software Computer programs; also called “applications.” and a technician is deployed on site, some charges may apply. Please note that most problems are solved over the phone. In either case, the technician will communicate with the client to confirm the time of the visit.