Frequently Asked Questions

If you installed a total of 4GB of memory, the system will detect less than 4GB of total memory because of address space allocation for other critical functions, such as:

  • System BIOS (including motherboard, add-on cards, etc…)
  • Motherboards resources
  • Memory mapped I/O
  • Configuration for AGP/PCI-Ex/PCI
  • Other memory allocations for PCI devices

Different onboard devices and different add-on cards (devices) will result in a different total memory size. Example; on an SLI system, since PCI Express graphic cards will occupy around 256MB, another 256MB will be occupied after you install a 2nd PCI Express graphic card. Hence, only 2.75GB of memory is left if two SLI cards are installed while 3.0GB memory is left with one graphic card.

This limitation applies to most chipsets and to Microsoft Windows 32-bit version operating systems. With a Windows 32-bit version of the operating system, we recommend that you have less than 3GB of total memory installed. If more than 3GB memory is required for your system, then these two conditions must be met:

  • The memory controller which supports memory swap functionality must used. Chipsets later than Intel 975X, 955X, Nvidia NF4 SLI Intel Edition, Nvidia NF4 SLI X16, and AMD K8 CPU architecture support memory swap function.
  • Installation of a Windows 64-bit Operating System, which can address more than 4GB of memory.

There is a CMOS  Jumper :

  • Turn OFF the computer and unplug the power cord.
  • Move the jumper cap from pins 1-2 ( default ) to pins 2-3. Keep the cap on pins 2-3 for about 5-10 seconds, then move the cap back to pins 1-2.
  • Plug in the power cord and turn ON the computer.
  • Hold down the key during the boot process and enter BIOS setup to re-enter data.
  • There is a CMOS  switch on the back I/O of the motherboard.
  • Press down the “clr CMOS” switch on the back I/O.
  • Hold down the key during the boot process and enter BIOS setup to re-enter data.
  • The “clr CMOS” switch will not function if the CLRTC_SW jumper is moved to the disable position.Ensure to re-enter your previous BIOS settings after you clear the CMOS.

You do not need to clear the RTC when the system hangs due to CPU overclocking. With the C.P.R.( CPU Parameter Recall ) feature, shut down and reboot the system so the BIOS can automatically reset CPU parameter settings to default values.

Check the LAN settings in the BIOS, re-install the OS and install the chipset and LAN drivers downloaded from the official website

If there is yellow question mark or exclamation mark before the network card in the Device Manager, please re-install the OS and drivers. If the problem persists, please contact our service center.

If there is no yellow question mark or exclamation mark before the network card in the Device Manager, go to Control Panel/ Network Connections/Local Area Connection, the network cable is shown as “un-plugged(X)”, check the network cable/router/switch/ modem /other network peripherals and network port, or plug network cable to another system.

In Control Panel/ Network Connections/Local Area Connection is disabled (grey), please enable (right click and choose “Enable”) to test. If the problem persists, disable firewall (if applicable), search for and remediate any viruses, re-install the OS and drivers. If the problem persists, please contact our service center.

In Control Panel/ Network Connections/Local Area Connection is shown as “Limited or no connectivity” (yellow exclamation mark)”, troubleshoot using the following steps:

  • Right click and choose ”repair”
  • Un-plug and re-plug the network cable
  • Check server DHCP settings, IP configuration, seek advice from your Internet Service Provider
  • Restart
  • Re-connect the network or access IP
  • Skip the router and connect to the Modem directly
  • Turn off other computers in the same network to avoid any IP conflicts

There is no abnormal situation in Control Panel/ Network Connections/Local Area Connection, troubleshoot using the following steps:

  • Try to access the IP or Static IP automatically
  • Un-plug and re-plug the network cable
  • Check server DHCP settings, IP configuration, seek advice from ISP
  • Restart
  • Re-connect the network or access IP
  • Turn off other computers in the same network to avoid any IP conflicts
  • Check the MAC address (You can follow the commands: “ Start”—“ All Programs”—“ Run”,
  • Please input “ ▪ cmd”, and then input “ ipconfig/all” to check MAC address

If the network card is not recognized in Device Manager, please contact our service center.

Freezes/Hangs during POST

If new hardware has recently been installed, disconnect new hardware in order to test system. After POST and before entering OS (if possible) enter safe mode, un-install the drivers and software, reboot and reinstall. If you cannot enter safe mode reinstall the OS.

Freezes/Hangs after entering OS

Check the CPU temperature and the heat transfer of the chassis. If the temperature is normal, perform virus scan.

Freezes/Hangs when running certain applications or games

Please update by loading any new patch available from the corresponding website

There is a yellow question mark before the audio device in Device Manager; install the patch “MICROSOFT UAA Function Driver for High Definition Audio” for the operating system and re-install the audio driver. Install the operating system and load the latest audio device driver.

There is a yellow exclamation mark before the audio device in Device Manager; un-install all the drivers related to the audio device and install the patch “MICROSOFT UAA Function Driver for High Definition Audio” for the operating system. Restart the PC, if the problem still persists, run system recovery or re-install the operating system and load the  latest audio device driver.

The audio device could not be recognized in Device Manager; Load the default BIOS, making sure the onboard audio function is enabled in BIOS. Re-install the operating system.

No output or input from the rear panel; Adjust the audio settings in the control panel, if problem persists load the  latest audio device driver.

No output or input from the front panel; Check if there is any output / input from the rear panel, if not follow this troubleshooting steps:

  • Change to [AC97] mode in the BIOS (if the front panel module is AC97 compliant)
  • Adjust the audio settings in the control panel
  • Check if the front panel is connected correctly
  • Try swapping for another chassis front panel connector

Sound is low; Adjust the audio settings in the control panel, close all sound resources including SPDI/F, MIC, update the audio driver, change the audio device.

Sound with noise; could be caused by a magnetic field, try moving the computer, adjust the audio settings in the control panel, close all sound resources including SPDI/F, MIC, update the audio driver, change the audio device.

Check to see if the CPU fan has any signs of physical damaged

Verify that it is properly connected to the motherboard

Clear away and dust or debris. The CPU fan may occasionally require lubrication

If the CPU fan is always running at a high speed;

  • Check BIOS settings
  • If the problem only appears when the CPU load is high, you will need to verify the software running on your system

Check the voltage selector on the power supply (115v/230v) to ensure that it is set to the correct standard for your geography.

Try an alternate power cable to test for cable function.

If the power LED on the motherboard is on, try to boot up via the power pin on the motherboard and check if all the hardware devices are properly connected.

If you cannot boot up via the power pin, please open a service request.

If the power LED on the motherboard is not illuminated please open a service request.

During POST:

  • Un-plug any newly added devices to see if the issue disappears
  • Keep the necessary components (a CPU, a memory module, and a graphic card) on board to test
  • If the problem is solved with minimal system hardware, please add the devices one by one to determine which part is causing the fault
  • If the problem still remains with minimal system hardware, please open a service request

During Windows LOGO loading:

  • If the PC can enter safe mode successfully, enter OS safe mode and uninstall any newly installed driver or software
  • If the PC cannot enter safe mode, back up the important data and re-install the OS

Make sure all cables are properly connected and the power is on, clear the CMOS

If the PC does not POST please see above FAQ article

When powering up listen for beep codes

  • 1 long 2 short beeps indicates a memory issue:
    • Clean the golden contacts of the memory module
    • Clean the memory slots
    • Leave only one memory module to test
    • If convenient, please change different memory modules to test again
  • 1 long 3 short beeps indicated graphics card issue:Clean the golden contacts of the graphics card
    • Clean the graphics card slots
    • Try to test the onboard graphics card if there is onboard video integrated
    • If convenient, please change to a different graphic card to test again
  • 5 short beeps indicate a CPU issue:
    • Check whether the CPU is in the motherboard manufacturer’s CPU support list
    • Check whether there is any damage to your CPU or CPU socket
    • Check whether the CPU fan is correctly connected
    • Check whether the ATX_12V power cable is connected well
    • If possible try to test with another CPU