Making the Modern Workplace Work

A look at collaborative solutions to deal with the IT complexities of the Modern Workplace. 


Our tried and tested workplace models have been tested over the past two years due to the COVID-19 pandemic. This has pressed organizations around the globe to reconsider their approach to managing people, spaces, and technology.  

For knowledge workers, hybrid working is now the norm. This newfound ability to work remotely seems to have helped boost productivity, improved work-life balance, and given employees more control over how they work.  

Nearly 3 out of 4 businesses in Canada have seen a 20% or more increase in productivity. 1 Employees love it so much that 75% say that maintaining flexibility in work location and work hours will directly influence whether they will stay at their job.2 

While it has removed some barriers to collaboration, like all change, the transition to the Modern Workplace has not been without its challenges.  

The influx of information and new technology and a distributed workforce has made everything from modernizing infrastructure, security, management, configuration and delivery of devices, and deployments more complex.   

Luckily, these problems can be easily solved with the right collaborative solutions.  


Security Implications  

Something as simple as employees using apps to collaborate with coworkers that IT has not approved can be problematic. These apps are not always built with security in mind and can present an enormous risk to your organization.  

Add to that the complexities of a distributed workforce that connects to your network from airports and coffee shops, multiple devices per worker to secure, and technology that seems to evolve faster than enterprise can keep up.  

Products like Azure Active Directory, a security and access management solution, make it possible to protect end-users from 99.9 percent of cybersecurity attacks with the ability to remotely control single sign-on, multifactor authentication, and conditional access.3 

A thorough evaluation of your security posture using Zero Trust assessments is highly recommended for those transitioning to a remote or hybrid work environment.  


Management Implications  

IT teams now have far less visibility into people’s tech issues when working remotely, making it harder to troubleshoot and solve them. Needless to say, the Modern Workplace needs modern management tools. 

Cloud-based solutions like Microsoft Endpoint Manager combine a whole range of tools like Microsoft Intune, Configuration Manager, Desktop Analytics, co-management, and Windows Autopilot to manage and monitor all your end-user devices. 

Windows 11 and Windows 365 also help solve some of these challenges by providing an innovative and efficient operating system, mission-critical enterprise-grade security tools, and seamlessly integrated workplace productivity apps.  

They provide IT professionals with greater control to customize features and apps, manage and secure devices remotely, and deliver virtual desktops. They also make it easier to roll out updates, so you save time and money.  

This is important as 50% of IT managers say they spend too much time managing devices, with 14% of IT personnel’s time going to device management.4  

For even more support, next-generation managed IT services providers like ExactlyIT, a Converge Company, offer a white-glove experience through total operational transparency, flexible agreements, and a focus on driving business value through IT services. 

These services can provide more capability to your end-users, and free up your IT team to focus on more innovative ventures.  


Deployment Implications 

Traditionally, deploying business devices required that an image be created and copied onto each device, one by one. For this to happen, the device had to be in the hands of IT employees before being delivered to each employee and installed for them.  

This time-consuming process becomes even more complex when employees work remotely and are spread out across a city, a country, or even the world.  

To address this, brands like Microsoft and VMware have pioneered zero-touch deployments. Equipped with a combined Microsoft software and hardware solution, including Autopilot, imaging, and enrollment can all be done remotely on Surface devices and any device with a Windows operating system. This makes them ready to use as soon as it is taken out of the box.  

Some of the many benefits include the ability for employees to get set up faster and a lower total cost of device and software ownership.  

According to some studies, Autopilot reduced the process of configuring devices by an average of 25 minutes per device. Application provisioning time was reduced by 2.6 hours per application request. Device security and customization times were reduced by 2.5 hours per device.5 


Device Implications  

Before worrying about the deployment, management, and security, all those devices must be procured and delivered to the end-user. If options for Microsoft Surface Zero-Touch deployments are not available, they also must be configured.  

Purchasing a PC, tablet, or phone may seem easy. However, buying thousands of devices and delivering them to as many remote workers requires a little logistical know-how. It can also be very labour intensive and put a significant burden on your in-house IT team.  

That is where companies like ours shine. Millions of devices have already been configured at our state-of-the-art assembly facility in Ottawa. We have also navigated complex deliveries, ranging from mass deliveries to busy downtown locations to hand-delivering devices to the homes of tens of thousands of workers.  

Also, devices break ALL THE TIME! Being able to replace them quickly is key to keeping productivity up. That’s why we offer device replacements in under 24-hours.  


Infrastructure Implications  

Organizations that have resisted and still have policies in place against remote work, now have to accept that the transition to the Modern Workplace is inevitable.  

A hybrid-cloud strategy is more important than ever for many reasons. Managing on-premises infrastructure continues to be a costly activity. Workers increasingly expect to have a seamless experience with the ability to collaborate in a rich and responsive way. Also, data security demands are growing exponentially.  

Infrastructure is a key factor in any organization and many things can be overlooked, which could lead to costing more money and more time if not done well.   

With extensive knowledge of related OEM products such as Microsoft Azure Hybrid Cloud and VMware Horizon, Converge offers solutions that can bridge the on-premises-to-cloud gap and provide organizations with the flexibility to scale up or down quickly. 


How Converge Can Help 

Making the switch to a remote or hybrid workplace model can be complicated. We have the expertise and solution model to make your migration easy.  

Contact us for access to: 

  • Comprehensive cybersecurity solutions, including Zero-trust assessments 
  • Support with IT management, including managed solutions  
  • Deployment services, including Zero Touch deployments   
  • Logistical support for the large-scale purchase, configuration, and delivery of devices, including the full range of Microsoft Surface products 
  • Digital workplace solutions that span the whole of your IT infrastructure 


Want to learn more? Sign up for a Modern Workplace Workshop, by Converge and Microsoft experts, at the Northern Micro offices in Ottawa. 

Learn more about Converge Modern Workplace solutions.

Digital Workplace: What is the Modern Workplace?

Defining the modern workplace, what it means for workers and the IT implications.


Remember when going to work meant braving traffic to congregate with dozens, hundreds, and even thousands of people under one roof for 8 hours, five days a week.  

It can still mean that nowadays. However, for many going to work looks more like sitting at the dining room table wearing a clean shirt and pajama bottoms, firing up the laptop, and shooting a quick “Hello!” to coworkers via Teams to signal that you are on the clock.  

Welcome to the Modern Workplace, a concept for which we began hearing the benefits long before the start of the pandemic.  

So, what is the Modern Workplace? What does it mean for workers? What are the IT implications? 

Here is some of what we learned over the past two years as Converge helped millions of workers across North America make the transition while we made it too. 



What the Modern Workplace Is

We view the Modern Workplace as a thoughtfully planned IT ecosystem that allows employees to connect, collaborate, create, and contribute safely and seamlessly from anywhere, at any time.   

It is a vision that we have been developing for many years as we heard about how remote or hybrid environments can transform how we work.  

Here is what the top OEMs in this space were saying before 2020:  

  • Microsoft Surface described it as an “intuitive approach” that simplifies “device lifecycle management, software upgrades, and IT needs.” 1  
  • According to Lenovo, it promises a “significant reduction in the portion of an organization’s technology budgets used to maintain legacy IT systems.” 2 
  • Dell emphasizes the impact on productivity and how it can provide “a crucial competitive edge when multiplied across an entire workforce.” 3   

What It Means for Workers

Working remotely can represent freedom, flexibility, security, and better work-life balance. So much so that 56% of employees have reported an increase in their levels of happiness. 4  

At the same time, it has forced workers to take on more responsibility than ever regarding cybersecurity, connectivity, and setting up their devices. Not all are tech-savvy.  

Even with these additional responsibilities, employees still prefer a hybrid or remote work environment. In fact, 80% said that when faced with two similar employment offers, they would turn down the one that didn’t offer flexible work. 5 

Plus, new technological advances are helping make the Modern Workplace anything but an isolating experience.  

The IT implications

As with all digital transformation, transitioning to the Modern Workplace fast has kept many in the IT industry up at night. 

  • How do you secure thousands of devices connecting to your network from who knows where? 
  • Is your existing digital infrastructure built to support the modern workplace? 
  • How do you manage software, apps, data, and devices remotely?   
  • What are the logistical considerations involved with purchasing, configuring, and delivering devices to a distributed workforce?  
  • How do you manage deployments to all those devices without the need to physically touch them?  

Each day we help hundreds of clients work through these concerns and others across the IT framework that makes up the Modern Workplace.   


Final Thoughts

Whether planned or not, the transition to remote and hybrid work environments has proven beneficial for so many. The Modern Workplace is here to stay.  

Tales of spending hours in traffic to get to work may be our generation’s version of “walking a kilometer, uphill in the snow, to and from school.” Our children may have a hard time imagining what that could have been like.  

So, what’s keeping you up at night?  

Get started on the next phase of your digital transformation.  


Register for a Converge Modern Workplace Workshop and visit the Converge Innovation Centre in Ottawa.

Contact a Converge Modern Workplace expert.





[4 & 5] iwg-workplace-survey-2019.pdf (



Thursday, December 10th, 2020 

11 am – 2 pm (EST) • Pheedloop Virtual Platform

Please join us for 90 minutes of engaging and informative content with additional time for
networking and exploring our virtual exhibit hall!

The NM Technology Showcase connects customers and industry leaders to explore and learn about the collective progress we are making on digital transformation, emerging technologies, and digital security.

Just like our in-person events this virtual environment will be engaging, informative, and fun.


Our Keynote Speaker and Panelist: Aza Raskin  

Co-Founder and Chief Strategy Officer at the Center for Humane Technology

Aza is the co-founder of Earth Species Project, an open-source nonprofit dedicated to translating animal communication.

He is also the co-founder of the Center for Humane Technology, was featured in the new Netflix documentary ‘The Social Dilemma’ and is the co-host for the popular podcast Your Undivided Attention.


Explore our fully interactive Virtual Expo Hall and connect in real-time with Booth hosts.


Get your questions answered LIVE during our Fireside Chat with Aza and industry experts!


Announcing our Hilarious Emcee: Steve Patterson.

Host of CBC’s The Debaters | Award-Winning Canadian Comedian

Steve Patterson is familiar to hundreds of thousands of Canadians as the host of CBC Radio One’s hit show The Debaters.

Patterson has appeared on numerous nationally televised comedy specials over the past two decades,
and twice earned the title “Best Male Stand-up Comedian” at the Canadian Comedy Awards.



Dell Technologies is at the forefront of driving the digital future. With the combined power of industry leaders: Dell, Dell EMC, SecureWorks, Virtustream, and VMware, Dell Technologies transform lives with world-class technologies.

Microsoft is a leading global computer software vendor, hardware for computer, mobile, and gaming systems, and cloud services. Whether it be work or play, Microsoft technologies software helps businesses and consumers to reach their full potential; however they define it.




This is a public virtual event and everyone is welcome. All attendees are responsible for respecting their employers’ policies regarding the acceptance of promotional items.